Monitor for bad actors within marketplaces

Marketbase is how teams within fast growing marketplaces proactively monitor conversations to prevent disintermediation and identify problematic users.

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Illustration of a marketplace with people having a conversation.

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Keep a watchful eye on every conversation

As marketplaces grow, it becomes increasingly more difficult and time consuming to monitor conversations between users. Marketbase provides the tools for marketplace operators to monitor these interactions at scale.

A better view of marketplace conversations

Monitor every conversation within your marketplace and drill down to get the full story.

Auto-flag problematic messages

Marketbase smartly flags messages with explicit/sensitive content or those that attempt disintermediation (eg. asking for PayPal information) for team review and moderation.

Identify repeat offenders

Understand which users are causing problems within your marketplace. Collaborate with your team on next steps before they become a bigger problem.

Effortless monitoring

No need to manually monitor conversations and flags. Marketbase will email you reports and trends.

Drive marketplace transactions & revenue

One of the worst experiences for a new customer on your marketplace is to be matched with a bad merchant. Be proactive about finding and removing bad sellers to drive more longer term marketplace transactions.

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Marketbase is incredibly powerful. They provide the tools that the largest platforms and marketplaces have developed internally.

Richie Serna

CEO, Finix Payments

Integrate in minutes

Connect your existing messaging services or use our API.

NODE.JS example

import Marketbase from '@marketbase/api';

const client = createClient(process.env.MARKETBASE_USERNAME, process.env.MARKETBASE_PASSWORD);
‍
await client.users.create({
  metaId: 'order_0123456789',
  subject: 'Vintage charm in Chattanooga',
  participantUserMetaIds: ['usx_3841662476158738', 'usx_9531662476158738'],
  meta: {
     { 'label': 'Beds', 'value': '1' },
     { 'label': 'Bathrooms', 'value': '1' }
  }
})
‍
await client.channels.createHistoryEvent({
  channelMetaId: 'order_2301662476158738',
  body: 'Reservation requested'.
})